First step: set up your Giga spire system:

• Plug your Giga spire device into a power outlet.
• Connect your Giga spire device with your home router through an Ethernet cable.
• Your Giga spire device will begin to boot up, it may take a few minutes.
• Once done, the LED light bar on the device will be illuminated solid blue, which means the internet connection has been established.

Second step: Download and install CommandIQ App on your smartphone:

• With your system connected, you can get started with the App by downloading it from either Apple store or google play store and search for CommandIQ.
• Sign up to CommandIQ App with your personal information. (Set your location to be Canada).
• Once done with registration, you will be promoted to scan the QR CODE located on the bottom side of Giga spire device.
• As an alternative, you can enter the MAC address and serial number from the plate in the location.
• Next, name your network and create your password. If your system is already operating with Wi-Fi, enter your current SSID and Wi-Fi password in the appropriate fields.
• For an easy way to manage your network, use the main menu to access the key features of the App that you will use on a regular basis.

Last step: Connect the Giga mesh device to your Giga spire system:

• Plug your Giga spire device into a power outlet.
• Wait for the light to flash red.
• Press and hold the WPS button on both devices for 3 seconds.
• The light will flash green in both devices as they are pairing to each other.
• Once paring is complete, both devises will show a solid blue light.

Q.  What are Mesh Wi-Fi devices?

They are high performance devices that could be work standalone or as a group of devices to extend your Wi-Fi coverage at your home.

Q.  Where is the best place to put Calix Wi-Fi device?

For the best performance, place your devices in a central location with good visibility to the main areas of your home.

Q. How many devices do I need to cover the full house with the Wi-Fi?

If you find your Wi-Fi does not reach all the areas in your home, you can add as much devices to extend your Wi-Fi to cover your entire home) as explained in the above image).

Q. Is there a user manual with the device?

Yes there will be a user manual inside the device box. Will have information about the device, installation process, set up instructions and troubleshoot guide.  
 

Q.  How do I reset calix devices back to factory settings?

You can press the RESET button on the back of device for at least 10 seconds to reset.

Q. How many calix models Mobily is offering?

There is two models, the main device is Giga Spire and Giga Mesh which can connect to the main device.

Q. Is there a warranty for the devices?

There is 2 years of warranty in case device is faulty or there is any technical manufacturing issues with the device.

Q. How to purchase the devices?

These devices are available at Mobily outlets and you can check the nearest Mobily store location or Mobily online shop

Q. What if I moved to a different place?

You can move your devices to any place but it must be within the wireless range of your internet router.