An embedded SIM, or eSIM, gives you the freedom and convenience of having multiple phone numbers on a single device without worrying about physical SIM card limitations.
More about the eSIM:
An eSIM is a digital SIM that is built into the device and can be activated by a QR code. If you want to change devices, all you need is a new QR code to activate the eSIM on your new device.
With an eSIM, you can have:
Both an eSIM and a physical SIM activated simultaneously on one device.
Up to 10 eSIM profiles on the same device.*
* This may depend on the device and the maximum number of lines allowed under a customer’s ID.
How to get an eSIM:
If your device supports eSIM, you can get an eSIM with a new Mobily number or replace your existing physical SIM through Mobily’s website or Mobily app or by visiting any Mobily outlet.
Visit the Mobily App and follow the below steps:
Go to Store in Mobily App, click “Active New eSIM”.
Select “New Line”.
Choose your package.
Select SIM type “eSIM” and complete the steps.
After payment, your eSIM QR will be shown and received via email.
Or visit the Mobily website:
Choose your package, then select an eSIM, and follow the easy steps.
How to activate your eSIM:
It only takes a few steps to activate your Mobily eSIM and to start using your line on your device.
First, request an eSIM and get your QR code from Mobily. You can do this through Mobily’s online shop, app, or at any Mobily outlet.
Next, follow the device-specific activation steps that accompany your QR code. Make sure you are connected to a WiFi network (or any reliable internet source) for the entire activation process.
QR code activation steps:
Apple:
Go to Settings > Cellular. Then, tap “Add cellular plan”.
Scan the QR code by using the camera on your device.
Samsung:
Go to Settings > Connections > SIM Card Manager > Add Mobile Plan.
Scan the QR code by using the camera on your device.
Huawei:
Go to Settings > Mobile Network > SIM Management > Add eSIM.
Scan the QR code by using the camera on your device.
1. Do I have to activate/buy a certain package to activate an eSIM?
No, you can get an eSIM with any Postpaid or Prepaid package subscription (Voice or Data). You can also do a SIM swap and transfer your current number and package from a physical SIM to an eSIM.
2. Will all my current services work if I swap my physical SIM for an eSIM?
Yes, all of your existing services and tariffs will work on your new eSIM.
3. Will my eSIM work while roaming?
Yes, all of your existing active services and tariffs will work on your new eSIM same as the physical SIM.
4. Are there any fees for swapping my current physical SIM for an eSIM?
Yes, there’s a one-time swapping fee and it is SAR 5, for both Postpaid and Prepaid. There are no additional fees for the other services.
5. Can I still use the physical SIM after I activate my eSIM?
No, once your eSIM is activated, your physical SIM for the same number will be deactivated. You can use the eSIM without the use of the physical SIM in your mobile.
6. What if I want to cancel my eSIM and go back to a physical SIM? Is this possible?
Yes, you can always replace your eSIM with a physical SIM by visiting any Mobily outlet.
7. Can I transfer my non-Mobily number to Mobily by selecting an eSIM?
Yes, you can join Mobily and transfer your number from any different operator through the Mobily app or website.
8. How can I swap my physical SIM for an eSIM?
You can replace your existing physical SIM through Mobily’s website or Mobily app or by visiting any Mobily outlet.
Via the app:
Go to the app store.
Click on “Upgrade to eSIM”.
Follow the next easy steps.
After payment, your eSIM QR will be shown.
9. What do I do if I lose my QR code?
The QR code cannot be linked to other devices after the activation, so there’s no need to worry about anyone else using it. However, if you need to have the QR code, you can visit one of Mobily outlets, or simply request a new one.
10. Can I get an eSIM for multi-SIM service?
If you are an existing multi-SIM user, you can replace any of your physical SIM cards with an eSIM. Or, you can activate a new multi-SIM as an eSIM as long as it is within your allowed limit of multi-SIMs.
11. Is it possible to reuse the same QR code on another device?
No, the QR code cannot be used on another device if the original code has already been activated on a device. In case of changing the device, you need to order another QR code by swapping your eSIM via Mobily App or web or Mobily outlets.
12. Can an eSIM be activated on Apple Watch?
Yes, you can order an eSIM for Apple Watch. For service details click link.
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