AppleWatch Service

What Apple Watch models support this service?

The models with Cellular connectivity support including Apple Watch SE, Apple Watch Series 3, Apple Watch Ultra, and newer versions. Before activating, ensure your watchOS is up-to-date, either directly on your Apple Watch or through your iPhone.

How many Apple Watch eSIMs can I add?

You can add one Apple Watch eSIM on your line number.

Will the new Apple Watch eSIM count towards the allowed number of Multi-SIMs under one account?

No, the Apple Watch eSIM is considered an additional device SIM and does not replace or count toward your existing Multi-SIM limit.

Are all watchOS features available in every region and language?

No, some WatchOS features may not be available in certain regions or languages. For details, visit Apple's WatchOS feature availability page.

Can I activate this service on a Multi-SIM?

No, the service is only available on the Primary SIM, which must be active and able to receive calls.

Can I request an Apple Watch eSIM after reaching the Multi-SIM limit?

Yes, you can still request an Apple Watch eSIM even after reaching the Multi-SIM limit, as it is not counted as part of the Multi-SIM allowance.

What happens if I already have a Multi-SIM and activate an Apple Watch eSIM?

A new feature (outgoing calls) will be activated on your Multi-SIM without any changes to your Multi-SIM monthly fee. However, the Apple Watch eSIM fee will be applied.

Do I need to subscribe to a specific package to activate the Apple Watch eSIM?

No, the eSIM can be activated with any voice package (Prepaid, Postpaid, or Hybrid). However, it is not available for Data packages.

Where will calls be received if both my iPhone and Apple Watch are enabled?

Calls will generally be received on both devices. You can customize the settings on each device to manage how and where you receive notifications and calls.

Can the Apple Watch eSIM be reused on different devices?

No, the eSIM is tied to a single device. If you wish to transfer it to another Apple Watch, you can perform a SIM swap for a fee of 50 SAR.

How do I perform a SIM swap for the Apple Watch eSIM?

1. Update your iPhone and watchOS to the latest versions.
2. Pair your new Apple Watch with the same iPhone and phone number used with your current Apple Watch.
3. Ensure you have an active eSIM on your current Apple Watch.
4. Review and accept the terms and conditions for the transfer.
5. Follow the activation steps as prompted.
6. The Apple Watch plan will be successfully transferred from your current Apple Watch to your new Apple Watch.

Is international roaming supported on the Apple Watch eSIM?

Currently, international roaming is not supported.

What happens if I pay after the subscription renewal date?

The service renews automatically. Prepaid customers must maintain sufficient balance for the renewal fee. If the service is canceled due to insufficient balance, you’ll need to activate a new eSIM by following the activation steps.

Can non-Mobily customers activate an Apple Watch with a Mobily number?

Yes, non-Mobily customers can activate the service, but they must first purchase a Mobily voice package and activate the Apple Watch eSIM on the same number.

Are outgoing calls and text messages from the Apple Watch eSIM unlimited?

The Apple Watch eSIM mirrors your iPhone's SIM and follows the same benefits and charges as your primary SIM.

How can I cancel the Apple Watch eSIM service?

You can cancel the service through the Watch app:

1. Go to Cellular in the app.
2. Select your Mobily plan and remove the data plan.
3. Log in to your Mobily account to confirm the cancellation.

Alternatively, visit any Mobily branch for assistance.