Neqaty General Information

What is Neqaty?

Neqaty is Mobily’s Loyalty program which is designed to reward our valuable customers with Neqaty Points when using their postpaid or prepaid lines to either make calls, send SMS’s, or when making a purchase at one of our trusted merchant partners’ location across the Kingdom. Click HERE to check Neqaty’s rewards.

How to Collect Neqaty Points?

Neqaty will reward prepaid customers with one point for every SR 1 spent while making calls, sending SMS or using data. Postpaid customers will be rewarded with one point for every SR 1 they pay against their monthly bill. Usage of Bundles /Add-ons service for prepaid or postpaid does not accrue Neqaty points.
To help our customers collect more Points and reach higher rewards value, Neqaty has partnered with Kingdom’s best well-known brands for a more rewarding experience. Every time you shop at our Neqaty earn partners’ outlets, you will be rewarded with Neqaty Points for the money spent.
For full details about Neqaty partners, CLICK HERE.

What Can I Get with Neqaty Points?

With Neqaty Points, you can always get what you deserve. From a wide range of Mobily services such as Free Voice Minutes, Data, Free Credit & Bill Discount, as well as cash discounts at more than 1,200 Neqaty partner outlets. You can always choose your suitable reward with Neqaty!
CLICK HERE to check Neqaty rewards and to check the full list of Neqaty partners where your Points can be redeemed.

How to Redeem Neqaty Points? 

You can redeem your Points for Mobily services through one of the following channels:

• Mobily App for Smartphones.
• Dedicated IVR for Neqaty redemption 1460
• Mobily Services by dialing *1100*3#
• My Account in Mobily website. 

To redeem your Points for cash discount at our partners' outlets, visit the nearest partner outlet and inform the employee or the sales representative that you are a Mobily customer and you wish to redeem your Neqaty Points, they will be more than happy to serve you.
CLICK HERE to check Neqaty rewards and the full list of Neqaty partners where your Points can be redeemed.

What is Neqatona?

With Neqatona feature, our valued subscribers can accumulate Neqaty Points faster in one account to benefit from valuable rewards, simply put, more Points, more rewards. 
                          

How to activate Neqatona service?

Customer should activate Neqatona from Mobily e-portal channel. Once it is activated then requested number will become a Master line for the Neqatona account.
To visit “My Mobily” in Mobily website:
https://www.mobily.com.sa

After Neqatona activation, Master line can add other secondary numbers which are under the same customer ID, to the Neqatona account. Those numbers are referred as ‘child lines’ in pool/account.

Once a secondary number is selected for addition, SMS will be sent to the selected number to approve the addition.

Once approved, the number will be added to Neqatona account, in case of rejection, the number will not be added, and the customer will be notified by SMS.

Once a secondary number (child line) is added to Neqatona service, the usage of the number will earn Points and will be accumulated to the Neqatona account.

The secondary number (child line) will also have access to the account and could redeem Neqaty Points at any time. The redeemed points will be deducted from the Neqatona account.

Service Cancellation:

• Neqatona service can be deactivated by the Master line using Mobily e-portal.
• If the Neqatona account is deactivated, all the Points in the account will be lost.
• Master line can remove the secondary numbers (child lines), at any time.
• If a secondary line (child line) is removed, then that line will not have access to Neqaty Points but there will be no change in the Points balance in the Neqatona account.
• Once a secondary number (child line) is added to Neqatona service, anyone of these numbers who subscribes to the service can Redeem Neqaty points at any time. The redeemed points will be deducted

For Neqaty program’s Terms & conditions click here

For FAQ click here