Fiber Postpaid 400

• Contract duration is 12 billing cycles.
• Contract duration of the Mesh Wi-Fi extenders 12 billing cycles.
• In case of service cancelation before the end of commitment period, there will be an early disconnection fees of 97.75 SAR (VAT included) for each remaining billing cycle
• In case of service cancelation or downgrading your package before the end of the Wi-Fi extenders contract expires, there will be an early disconnection fees of 50 SAR VAT Inclusive for each remaining bill cycles
• The service may be subject to a security deposit that can be refunded after paying the third bill.
• In case of downgrading your package to 300Mb, you will lose your free subscription to Shofha service
• Fixed voice service can be added free of charge by calling Mobily customer care center of visiting any of Mobily retail outlets
• Average Internet speed will not be less than 70% of the speed specified in the contract.
• You can check the FTTH network availability throughout Mobily Coverage Checker: http://mobily.im/Coveragecheck.

Book for Installation

Step 1: Create your appointment

• Flexibility to choose time to be contacted by installation team
• Within 24 hours, our installation team will call you to book an appointment

Step 2: Before your appointment

• One power outlet is needed to power the server equipment
• Any furniture blocking the power outlet should be removed before the arrival of our team, as our team is not allowed to move any furniture 
• The installation process could take up to 3 hours and needs to be done in the presence of someone 18 years of age or older.

Step 3: Installation day

• You will receive a call from Mobily with the estimated time of arrival
• Prior to installation, our team will review and confirm order selections
• Our team will install your router and other services in a location that is specified for all your Mobily services

Step 4: Post installation

• Once the installation process is completed, you must sign-off the user acceptance form
• Within 2 days of the installation, our customer services will contact to fill out a questionnaire over the phone, for your kind evaluation of the installation process

Re-charge and pay for Mobily Fiber

You can recharge your Mobily Fiber account by any of the following methods:

• Online
  Please enter your Mobily Fiber service account number, your 15 digit scratch card number and your email address in the required fields , you will be notified when the request is made successfully

• IVR
  Call 1100 from Mobily lines or 05 60101100 from any other network and recharge you account by using Mobily scratch cards.

• Sadad
  Recharge your Mobily Fiber account by using SADAD service provided by your bank

Equipment

Equipment Provided by Mobily

• All fiber cables inside your home with elegant outlets for security
• Mobily Fiber router- the central device for receiving your Mobily Fiber service, with Wi-Fi or Ethernet, your home computers can securely share high speed internet connection

Mobily Fiber router:

The Mobily Fiber router connects all your computers to securely share high speed internet.

The fiber router is the only required equipment to get Internet service and is installed professionally by our technicians. It is packed with built-in Wi-Fi to cover your house wirelessly.

Get connected with built-in wireless home networking

Our router uses wireless networking to connect all your devices, with security features included for private networking.

Super fast router:

The high performance router distributes data seamlessly and at incredible speeds to all your devices, without compromising performance.