Mobily Always Upgrade

• Choose your iPhone

Explore iPhone 18 Pro, select your preferred capacity and choose a 12- or 24-month term.

• Review your offer

Check your eligibility and review the total monthly payment, device installment, program fee and deferred amount before accepting your agreement.

• Enjoy your iPhone

Pay your monthly bills on time and keep your device in good condition throughout your selected term.

• Upgrade or keep it

Once your selected term ends, visit a Mobily store within 30 days to return your enrolled iPhone for inspection and upgrade subject to the program conditions. Prefer to keep it? Pay the applicable deferred amount.

Get an eligible iPhone with lower monthly device payments and a choice at the end of your term. Mobily Always Upgrade is optional and available to eligible new and existing Mobily postpaid customers who meet device installment and credit requirements.

Choose from eligible iPhone 18 Pro and iPhone 18 Pro Max models. Available capacities include 256 GB, 512 GB, 1 TB and 2 TB, subject to availability.

• Explore iPhone 18 Pro

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• Program fee:

A monthly program fee applies. The fee varies according to your selected device and offer. It is included in the total monthly payment and shown separately in the payment breakdown, so you can see exactly what you will pay before joining.

• Why are the monthly payments lower?

Part of your iPhone’s price is left until the end of your selected term. This is called the deferred amount. Spreading the remaining device price across your monthly installments reduces the monthly device payment.
At the end of the term, you can return your enrolled iPhone and upgrade under the program conditions or pay the applicable deferred amount to keep it. The final trade-in value depends on inspection. Lower monthly payments do not mean the deferred amount is automatically waived or that the total cost of owning the device is lower.

• Understand inspection:

Visit a Mobily store within 30 days after your selected 12- or 24-month term ends to return your enrolled iPhone. Mobily or its authorized partner will inspect the device and determine its final trade-in value and acceptance.
Your iPhone must match the enrolled IMEI, power on and be fully functional, contain original manufacturer parts, and not be reported lost or stolen. It must have no major cracks or structural damage, display defects or liquid damage. Normal cosmetic wear is assessed under the program criteria.
The device must be free of account and activation locks, screen locks and passcodes, and reset to factory settings. If the device does not meet the required criteria, the trade-in value may be revised or the return rejected. Returning the device does not automatically settle your payment obligations.

• Before you visit the store:

Back up and verify your data. Sign out of iCloud and disable Find My iPhone and Activation Lock. Remove screen locks, factory-reset the device, and remove physical SIM cards and eSIM profiles. Mobily is not responsible for personal information left on the returned device.

What is Mobily Always Upgrade?

An optional program that lets eligible customers get an eligible iPhone with lower monthly device payments by deferring part of the price until term ends. You can then return and upgrade under the terms or pay the applicable deferred amount to keep it.

Who can join?

New and existing Mobily postpaid customers who meet device installment and credit requirements can apply. Participation depends on your eligibility and selected device.

How do I join?

Select Get started to visit the iPhone 18 Pro product page. Choose your device and available program option, review eligibility, payment details and terms, then complete enrollment.

What is included in my monthly payment?

The displayed program total combines the device installment and applicable monthly program fee, including VAT. Both are itemized before enrollment. Review your offer for any separate mobile plan charges or upfront payment.

Is the program fee the same for every device?

No. The fee varies by device and offer. Your applicable fee is included in the displayed total and shown separately in the payment breakdown.

What is the deferred amount?

It is the part of the device price left until the end of your term. Your applicable amount is shown before enrollment and in your agreement. You pay it if you choose to keep the device.

When and where can I return my iPhone?

After your selected 12- or 24-month term ends, visit a Mobily store and return your enrolled device within 30 days. Inspection and eligibility conditions apply.

How is my trade-in value determined?

Mobily or its authorized partner assesses the device after return. The final value and acceptance depend on its condition, functionality, and inspection grade.

What if my phone is damaged or does not pass inspection?

The value may be revised or the return rejected. Your payment obligations remain subject to the agreement. Contact Mobily to understand the applicable settlement and next steps.

Can I keep my iPhone instead of upgrading?

Yes. At the end of your term, pay the full applicable deferred amount to keep your iPhone.

Can I cancel before the end of my term?

You may request early termination at any time before your selected term ends. Applicable settlement and outstanding amounts are payable under your agreement. Contact Mobily for your settlement amount before proceeding.

What if I miss payments or the return window?

Late device installment payments will end your eligibility for the program under the terms. If you miss the 30-day return window, contact Mobily. Do not assume a late return will be accepted or that any amount has been waived.

Will I receive the trade-in value in cash?

No. The program’s Future Trade-In Value is not a cash payment to you. Its eligibility and final value depend on the return and inspection of the device.

Where can I get help?

Use the Mobily App, call 1100 or visit a Mobily store for help with your offer or return.

Mobily Always Upgrade is optional and subject to customer eligibility, credit assessment, eligible devices and applicable terms. Monthly totals include the device installment and applicable program fee, including VAT. A deferred amount applies; your payment details are disclosed before enrollment. Return is available within 30 days after the selected 12- or 24-month term ends. Final trade-in value and acceptance depend on inspection, device condition and grading. Keeping the device requires payment of the applicable deferred amount. Early termination and outstanding payment obligations are governed by the agreement. The affordability claim relates to monthly payments, not total ownership cost.

Please read the full Mobily Always Upgrade terms and conditions before enrolling. They explain your payment obligations, return and inspection requirements, and early termination provisions. In the event of a conflict between the Arabic and English contract texts, the Arabic text prevails.

Read the terms and conditions

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