Mobily eSIM

For more information, you can visit the manufacturer’s official website:

• iPhone

  • https://support.apple.com/en-sa/HT201296

  • https://support.apple.com/en-sa/HT209044

• iPad

  • https://support.apple.com/en-sa/HT201471

  • https://support.apple.com/en-sa/guide/ipad/ipad9940e098/ipados

1. How can I subscribe to an eSIM?

If your device supports eSIM, you can get an eSIM with a new Mobily number or replace your existing physical SIM by visiting any Mobily outlet. No extra charges will be applied during the promotion period.

2. How many eSIM profiles can I have on my device?

You can usually have up to 10 but this also depends on your device’s memory. We recommend that you check your device’s user guide as it may vary from one device to another. The policy for the maximum number of prepaid and postpaid lines allowed under a single ID also applies to eSIM.

Note that only one eSIM can be connected to the network at a time.

3. Do I have to subscribe to a certain package to activate an eSIM?

No, you can get an eSIM with any postpaid or prepaid package subscription (Voice or Data). You can also do a SIM swap and move your current number and package from a physical SIM to an eSIM.

4. Can I add lines from different carriers/operators on an eSIM?

You can add lines from two different carriers if your phone is unlocked. However, the terms and conditions of the number of prepaid and postpaid lines allowed under one ID will still apply.

5. Will all my current services work if I replace my physical SIM with an eSIM?

Yes, all your existing services and tariffs will work on your new eSIM.

6. Can I still use the physical SIM after I activate my eSIM? Is it safe to throw it away?

Once your eSIM is activated, your physical SIM for the same number will be deactivated. You can safely discard it.

7. Can an eSIM be activated on the eSIM-enabled Apple Watch?

Yes, you can use an eSIM on your Apple Watch. This will allow you to make and receive calls through parallel ringing and send SMSs without an iPhone nearby.

8. What if I want to cancel my eSIM and go back to a physical SIM? Is this possible?

Yes, you can always replace your eSIM with a physical SIM by visiting any Mobily outlet.

9. What do I need to do if I want to replace my eSIM device with another eSIM-supported device?

You’ll need to delete the eSIM profile from your old device, then get a new QR code for the same number by visiting a Mobily outlet.

10. What do I need to do if I lose my QR code?

The QR code is linked to only work with your number during the activation process so there’s no need to worry about anyone else using it. 

If you lose the QR code, you can simply request a new one.

11. Can I subscribe to an eSIM on top of my existing multi-SIM service?

If you are an existing multi-SIM user, you can replace any of your physical SIM cards with an eSIM. Or, you can activate a new multi-SIM as an eSIM as long as it is within your allowed limit of multi-SIMs.

12. Will my eSIM work while roaming?

Yes, it will.

13. Is it possible to reuse the same QR code on another device?

No, the QR code cannot be used on another device if the original code has already been activated on a device. However, the same QR code can be reused on the same device if the eSIM profile for the code is deleted from that device.

14. How do I delete an eSIM profile?

If you want to delete an eSIM profile from your device:

You can remove it from your phone settings, but it will still remain activated under your account.

If you want to deactivate an eSIM line on your account:

You will need to contact Customer Care as removing an eSIM profile from your device does not mean that the line is deactivated.